Scream Body Jewelry Shipping & Return Policy

Scream Body Jewelry's shipping and return policies.

wholesale jewelry, wholesale body jewelry, piercing jewelry, dermal anchors, nose studs, barbells, captives, plugs, gauges, tunnels, tapers


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Shipping Policy

Most orders are shipped within 48 business hours of receipt. We ship via UPS and offer the following services:

  • UPS Standard Ground
  • UPS Three Day Ground
  • UPS Blue Label (2 Day)
  • UPS Red Label (Overnight)
  • UPS Red Label Air Saver

Unfortunately, we will not guarantee expedited/special deliveries as provided by UPS, even though you requested and paid for this service. Too many times we have reimbursed the customer for this failed delivery, only to be denied reimbursement by UPS.

Cancelled orders will be subject to a 15% restocking fee. This restocking fee will be waived if you cancel your order the same day it is submitted. There will also be a 15% restocking fee on any orders that are shipped out and returned to us.

All orders, order totals, discount rates, and shipping rates are subject to verification. Shipping costs to areas outside of the continental US are subject to additional shipping fees based on the rates provided by UPS. We will contact you within 48 hours of order receipt with any discrepancies or problems we've encountered.

Canadian Customers - Important Information

Shipments into Canada may be subject to import duties, taxes, and brokerage fees. These fees are not included in your order subtotal or cost of shipping. For orders which are subject to duties, taxes, or brokerage fees, these fees will be collected by UPS upon delivery of the order. These fees are the resonsibility of the recipient -- We are only charging you for the cost of transportation to Canada.

You may check with Canada Border Services Agency to determine what duties, taxes, and brokerage fees for which you may be responsible.

You may also refer to the UPS Canada website detailing these possible fees: Rates for Customs Clearance into Canada

Or, to obtain an estimate of the import fees you may incur: www.thefinalcost.com

We offer shipping to Canada using the following services:

  • UPS Standard
  • UPS Expedited
  • UPS Saver Express

Return Policy

If you have any problems with your order please contact our customer service department within 5 business days of delivery. If you wish to make a return you must obtain a return authorization number and return the merchandise within 7 business days. Unauthorized returns will not be accepted. Non-defective merchandise will be subject to a 15% restocking fee.

Please keep in mind that all sales are final, except in cases to accommodate our valued customers to resolve any issues with their most recent order.

Return Questions

I ordered the wrong item:

  • Please assist us in serving you by being sure to use our item codes when placing an order.
  • Please contact our customer service department for a "Return Authorization Number".
  • The item(s) may be returned with the customer paying the postage, and a 15% restocking fee.
  • The "replacement" item(s) can be sent out immediately and invoiced to your account. COD accounts will be managed differently.
  • Once the item(s) being returned are received your account will be credited. Credits will be applied to your "open" account. Credit cards will not be credited.
  • Any item(s) returned to us without authorization will be discarded without further notice.
  • Any/all items returned must be in the original packaging with item numbers, as you would have received them. Items not in the original packaging cannot be credited, due to industry standards of hygiene.

Can I exchange an item for a different one?

  • Please contact our customer service department for a "Return Authorization Number".
  • The item(s) may be returned with the customer paying the postage, and a 15% restocking fee.
  • The "exchange" item(s) can be sent out immediately and invoiced to your account. COD accounts will be managed differently.
  • Once the item(s) being returned are received your account will be credited. Credits will be applied to your "open" account. Credit cards will not be credited.
  • Items contained in "assortments" or special "groups" can not be exchanged.
  • Any item(s) returned to us without authorization will be discarded without further notice.
  • Any/all items returned must be in the original packaging with item numbers, as you would have received them. Items not in the original packaging cannot be credited, due to industry standards of hygiene.

I found a defective item in my shipment:

  • Please contact our customer service department for further instructions.
  • Any item found to be defective should be reported immediately (within 14 days of shipment date). In almost all cases we will immediately replace the item without any further inconvenience.
  • We may request that the item be returned to us in which case we will credit the postage to your account. Only in special cases will we send prepaid postage envelopes, or request a UPS "call tag" for the return of the merchandise.
  • Any item(s) returned to us without authorization will be discarded without further notice.
  • We will not replace or provide a refund credit for any item which has been sold to your customer and returned to you as defective, or which has been used in any fashion.

You made some mistakes in filling my order:

  • Please contact our customer service department for further instructions.
  • We will act quickly to right any error we have made with no delay or further inconvenience to you.

UPS did not deliver on time
(Overnight, Red, Blue)

  • Unfortunately, we will not guarantee expedited/special deliveries as provided by UPS, even though you requested and paid for this service.
  • Too many times we have reimbursed the customer for this failed delivery, only to be denied reimbursement by UPS.